Home / Membership Terms & Conditions
Last updated: June 7, 2023
These Membership Terms & Conditions (the “Agreement”) govern your use of and participation in a Program (as defined in Zenbod’s Terms of Use). This Agreement incorporates by reference and shall be fully subject to our Terms of Use. All terms not defined herein shall have the meaning in our Terms of Use.
Zenbod does not provide any urgent or emergency care services. If you ever have an urgent care need or medical emergency while participating in a Program, you must dial 911. Zenbod does not provide urgent care or treat medical emergencies nor does Zenbod offer or provide primary care.
The Program consists of a direct health care service; for clarity, it is not health insurance. Zenbod does not participate with or bill commercial health insurance plans or federal health care programs such as Medicare or Medicaid. Your Provider(s) may recommend that you receive services not offered by the Practices (such as, for example, specialty services or diagnostic tests), but in no event will any Practice be responsible for any resulting medical bills or otherwise. If you have health insurance, your health insurance policy is a contract between you and your insurance company. It is your responsibility to know your benefits, and how they will apply to your benefit payments. Zenbod assumes no responsibility to understand or be bound by the terms and conditions of any insurance plan or program. There is no guarantee that your insurance company will make any payment on or otherwise reimburse in any manner any fees or other costs or expenses you incur in connection with the Program or any other services you may have purchased.
Following your purchase of a Program, you must attend an initial appointment with a Provider.
Term. Zenbod may, in its sole discretion, not accept this Agreement and return your Membership Fees to you. If Zenbod accepts this Agreement, then the term of the Agreement (and your ability to participate in a Program) will begin on the date Zenbod receives your Membership Fees and last for the length of the Program you purchased (the “Term”) unless terminated sooner by either party.
Termination. You may terminate this Agreement and your participation in the Program at any time by contacting billing@zenbod.com Upon termination, you may be eligible for a refund as set forth in our Refund Policy, which is incorporated herein by reference. Zenbod may terminate this Agreement and your Program, and/or modify or remove components of your Program at any time, if you fail to comply with this Agreement. In that event, you will not be eligible for any refund.
This Agreement sets forth the entire agreement between the parties regarding the subject matter hereof and supersedes all prior or contemporaneous oral or written agreements. Zenbod reserves the right to change this Agreement at any time by providing prior notice through the Services and/or by sending an email to your email address of record. Notwithstanding the preceding, Zenbod agrees that it will not change any provisions related to your Membership Fees retroactively. If you do not agree with the updated Agreement, you may reject it by emailing billing@zenbod.com; if you reject the updated Agreement, you will no longer be able to use or otherwise participate in the Program and your ability to obtain a refund shall be subject to our Refund Policy. If you continue to use or otherwise participate in the Program in any way after a change to this Agreement takes effect, that means you agree to the updated Agreement. Except for changes as described herein, no other amendment or modification of this Agreement will be effective unless in writing and signed by both parties.